Senior Technical Account Manager
3 days ago
Burns Sheehan are seeking an experienced Technical Account Manager to champion client success with their innovative AI-powered video conferencing platform. As a key member of the team, you will be responsible for leading client engagements from onboarding to deployment, ensuring seamless communication and resolving technical hurdles. Your strong understanding of network configurations, security protocols, and firewalls will enable you to provide expert guidance to clients.
Key Responsibilities:
- Manage client relationships and drive successful deployments of our platform.
- Provide technical support and troubleshooting services to clients.
- Collaborate with internal teams to ensure effective communication and issue resolution.
About You:
To succeed in this role, you will require 5+ years of experience in customer-facing technical roles, with a strong understanding of network configurations, security protocols, and firewalls. Hands-on experience with SSO technology (SAML, OAuth, OpenID Connect) and video conference systems is also essential. Additionally, your excellent communication and interpersonal skills will enable you to build strong relationships with clients and internal stakeholders.
What We Offer:
In return for your expertise, Burns Sheehan offers a competitive salary of £75,000 per annum, plus up to £50,000 bonus, and the opportunity to work in a fully remote environment.
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