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Customer Service and Office Support Specialist
2 months ago
Aquatix-2u Ltd is a dynamic online retail company specializing in the sale and distribution of Pond, Aquarium, Pet & Leisure products.
We are seeking a highly skilled Customer Service and Office Support Specialist to join our office-based team. This will be a fast-paced, varied role within a friendly, customer-focused team.
The ideal candidate will have excellent communication skills, be IT literate, and have experience in customer service and administration.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process refunds and returns, and complete other administrative tasks as required.
- Assist with day-to-day office operations, including cleaning and maintenance.
- Work effectively in a team environment and provide excellent customer service.
Requirements:
- IT literacy and proficiency in Microsoft Office, particularly Excel.
- Experience in customer service and administration, preferably in an ecommerce environment.
- Strong organizational skills, attention to detail, and ability to work under pressure.
- Excellent verbal communication skills and a confident telephone manner.
- Self-motivated and able to work independently.
What We Offer:
- A competitive hourly rate of £8.50-£11.44.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
