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Desktop Support Specialist

2 months ago

London, Greater London, United Kingdom Axiom Software Solutions Limited Full time
Job Title: Desktop Support Specialist

Axiom Software Solutions Limited is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop and laptop infrastructure.

Key Responsibilities:
  • Provide technical support and troubleshooting for desktop and laptop issues
  • Manage and maintain Azure AD Hybrid Environment, including access management and device registration
  • Support Microsoft 365 applications, including Office, OneDrive, SharePoint, and MS Teams
  • Administer MDM Intune, including device management and policy enforcement
  • Configure and deploy desktop and laptop images using Intune Autopilot
  • Provide support for video conferencing rooms and Logitech Rally Kit Bar
  • Perform desktop and laptop setup and configuration
  • Support Hands & Feet Server/Data Room operations, including patch panel network cabling and physical server support
  • Provide basic knowledge of Service Now user experience, including incident, problem, change, and service request management
Requirements:
  • ITIL process understanding
  • Financial domain support experience
  • IT asset and inventory management skills
  • VIP user support experience
  • Situation and priority management skills
  • Minimum 3 years of relevant experience
Desirable Skills:
  • COTS apps support skills
  • ITIL foundation and MCSE Azure foundations certifications
  • Apple/MAC devices management experience
  • SOP based procurement skills
  • Trade floor support experience