Pension Advice Specialist

18 hours ago


Sheffield, Sheffield, United Kingdom Aon Full time
About the Role

We are seeking a skilled Customer Service Advisor to join our Sheffield team on a fixed-term contract basis. As a key member of our contact centre, you will provide exceptional customer service, handling pension-related queries and supporting our customers with any day-to-day needs.

The successful candidate will have a strong focus on customer satisfaction, be highly organized, and possess excellent communication skills. They will also have the ability to work in a fast-paced environment, meeting deadlines and resolving issues promptly.

Key Responsibilities
  1. Deliver excellent customer service, responding to queries and concerns in a professional and courteous manner.
  2. Update personal information with a high level of accuracy and attention to detail.
  3. Process requests for written information to be sent to our members.
  4. Provide accurate information from our knowledge/customer databases.
  5. Assist customers with completing documentation and explain our processes.
What We Offer

We offer a competitive salary (est. £25,500 per annum), bonus, and comprehensive benefits package, including 25 days' holiday. Our agile and inclusive environment supports your wellbeing and work-life balance, and we encourage a diverse workforce.



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