Operations Manager
2 weeks ago
eSense Translations is seeking an experienced Operations Manager to oversee the success of our translation projects. This role requires strong organizational skills, excellent communication abilities, and a passion for delivering high-quality results.
Key Responsibilities- Ensure timely delivery of translation projects by coordinating with clients, subcontractors, and internal teams.
- Provide exceptional customer service through proactive communication, issue resolution, and complaint handling.
- Manage project orders from initiation to completion, ensuring seamless execution and customer satisfaction.
- Sourcesubcontractorsandmanages their performance to meet project requirements.
- Utilize in-house CRM software to track project progress, customer interactions, and performance metrics.
- Conduct video conferencing sessions with clients, subcontractors, and team members as needed.
- Maintain accurate data entry, filing, and diary management systems.
- Demonstrate excellent organization, time management, and prioritization skills to meet deadlines and handle multiple projects simultaneously.
- Possess strong written and verbal communication skills to effectively interact with clients, subcontractors, and team members.
- Show a positive and friendly approach towards customers, fostering strong relationships and loyalty.
- Achieve a commitment to delivering exceptional customer service, reflecting positively on eSense Translations.
- Exhibit the ability to work under pressure, meeting deadlines and adapting to changing project requirements.
- Maintain meticulous attention to detail, ensuring accuracy and quality in all aspects of project execution.
£40,000 - £55,000 per annum, depending on experience and qualifications.
About eSense TranslationsWe are a dynamic company dedicated to providing top-notch translation services. Our team is passionate about delivering exceptional results, and we're looking for like-minded professionals to join us. If you're motivated, organized, and eager to take your career to the next level, we'd love to hear from you.
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