Operations Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom eSense Translations Full time
Job Overview

eSense Translations is seeking an experienced Operations Manager to oversee the success of our translation projects. This role requires strong organizational skills, excellent communication abilities, and a passion for delivering high-quality results.

Key Responsibilities
  • Ensure timely delivery of translation projects by coordinating with clients, subcontractors, and internal teams.
  • Provide exceptional customer service through proactive communication, issue resolution, and complaint handling.
  • Manage project orders from initiation to completion, ensuring seamless execution and customer satisfaction.
  • Sourcesubcontractorsandmanages their performance to meet project requirements.
  • Utilize in-house CRM software to track project progress, customer interactions, and performance metrics.
  • Conduct video conferencing sessions with clients, subcontractors, and team members as needed.
  • Maintain accurate data entry, filing, and diary management systems.
Requirements
  • Demonstrate excellent organization, time management, and prioritization skills to meet deadlines and handle multiple projects simultaneously.
  • Possess strong written and verbal communication skills to effectively interact with clients, subcontractors, and team members.
  • Show a positive and friendly approach towards customers, fostering strong relationships and loyalty.
  • Achieve a commitment to delivering exceptional customer service, reflecting positively on eSense Translations.
  • Exhibit the ability to work under pressure, meeting deadlines and adapting to changing project requirements.
  • Maintain meticulous attention to detail, ensuring accuracy and quality in all aspects of project execution.
Estimated Salary Range:

£40,000 - £55,000 per annum, depending on experience and qualifications.

About eSense Translations

We are a dynamic company dedicated to providing top-notch translation services. Our team is passionate about delivering exceptional results, and we're looking for like-minded professionals to join us. If you're motivated, organized, and eager to take your career to the next level, we'd love to hear from you.



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