Customer Outcome Strategist
3 days ago
We are seeking a Customer Outcome Strategist to join our team in Nottingham. This role involves playing a key role in our Consumer Duty and Customer Outcome Testing team.
Key Responsibilities:
- Reviewing insights from multiple sources, including customer journey testing, and highlighting key themes and issues.
- Analysing qualitative and quantitative data to summarise findings into key insights.
- Setting approaches to size risks and identifying key risk exposures.
- Making recommendations involving several different types of risk.
- Seeking to understand insights generated by the Customer Outcome Testing team.
What We Offer:
- A permanent position based in our Nottingham offices with a hybrid working model.
- Flexibility to work from our offices and from home, with a focus on collaboration and connection.
- High performers are rewarded with diverse career progression and access to training programmes.
- The salary for this role is £58,000 per annum, depending on experience.
- Immediate access to core benefits, including a pension scheme, bonus, generous holiday entitlement, and private medical insurance.
- Flexible benefits available, including season-ticket loans, cycle to work scheme, and enhanced parental leave.
- Open-plan workspaces and accessible facilities designed to inspire and support you.
Diversity and Inclusion:
- We are committed to diversity in the workplace.
- We partner with organisations including the Women in Finance Charter, Stonewall, and upReach to promote diversity and inclusion.
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