Customer Outcome Strategist

3 days ago


Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time
About the Role

We are seeking a Customer Outcome Strategist to join our team in Nottingham. This role involves playing a key role in our Consumer Duty and Customer Outcome Testing team.

Key Responsibilities:

  • Reviewing insights from multiple sources, including customer journey testing, and highlighting key themes and issues.
  • Analysing qualitative and quantitative data to summarise findings into key insights.
  • Setting approaches to size risks and identifying key risk exposures.
  • Making recommendations involving several different types of risk.
  • Seeking to understand insights generated by the Customer Outcome Testing team.

What We Offer:

  • A permanent position based in our Nottingham offices with a hybrid working model.
  • Flexibility to work from our offices and from home, with a focus on collaboration and connection.
  • High performers are rewarded with diverse career progression and access to training programmes.
  • The salary for this role is £58,000 per annum, depending on experience.
  • Immediate access to core benefits, including a pension scheme, bonus, generous holiday entitlement, and private medical insurance.
  • Flexible benefits available, including season-ticket loans, cycle to work scheme, and enhanced parental leave.
  • Open-plan workspaces and accessible facilities designed to inspire and support you.

Diversity and Inclusion:

  • We are committed to diversity in the workplace.
  • We partner with organisations including the Women in Finance Charter, Stonewall, and upReach to promote diversity and inclusion.


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