Transformational Customer Experience Strategist

4 days ago


Nottingham, Nottingham, United Kingdom Specsavers Full time

**About Us**

We are Specsavers, a leading retailer in the optical and audiology industry. Our mission is to change lives through better sight and hearing.

About the Role

We are seeking a highly skilled and experienced Transformational Customer Experience Strategist to join our team. As a key member of our leadership team, you will be responsible for shaping our future customer experience and driving digital innovation across our Group Functions and Regions.

The successful candidate will have a strong background in customer strategy, digital innovation, and retail experience, with a proven track record of delivering strategic initiatives that drive business growth and customer satisfaction.

About You

To be successful in this role, you will need:

  • A deep understanding of customer behavior and preferences
  • Excellent strategic planning and execution skills
  • Ability to navigate complex organizational structures and build strong relationships with stakeholders
  • Strong communication and interpersonal skills

What We Offer

In return for your expertise and passion, we offer a competitive salary range of £80,000 - £110,000 per annum, depending on experience, plus a comprehensive benefits package including pension scheme, life assurance, and generous annual leave.

Join Our Team

If you are a motivated and results-driven individual who is passionate about shaping the future of customer experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter outlining your relevant experience and qualifications.



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