Customer Experience Manager
2 weeks ago
At Axon Moore, we are seeking an experienced Customer Experience Manager to lead and inspire our customer service team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and managing team development.
Key Responsibilities:- Operational Oversight: Ensure that daily operations are run smoothly, with a focus on meeting KPIs and SLAs with a customer-first approach.
- Team Management: Manage and supervise a team of customer service representatives, providing clear guidance and support.
- Performance Analysis: Analyze customer feedback and service metrics to identify trends and areas for improvement.
- Training and Development: Develop and execute training programs to up-skill team members and promote a culture of continuous improvement.
- Collaboration: Collaborate with internal departments to streamline processes and improve the customer experience.
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. Additionally, you will enjoy 25 days of annual leave, free on-site parking and EV charging, regular free lunches, social events, and team-building activities.
A proven track record in a customer service management role or similar, with at least one year of team management experience, is essential. Excellent phone etiquette and strong verbal, written, and interpersonal communication skills are also required.
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Customer Experience Manager
3 weeks ago
Bradford, Bradford, United Kingdom JCT600 Full timeAbout JCT600JCT600 is a leading dealership with a long history of delivering exceptional customer experiences. As a trusted family business, we are committed to providing a supportive and inclusive work environment that fosters growth and development for our colleagues.Job SummaryWe are seeking a highly motivated and customer-focused Senior Service Advisor...
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Customer Experience Manager
3 weeks ago
Bradford, Bradford, United Kingdom JCT600 Full timeJob Summary:We are seeking a highly skilled and experienced Senior Service Advisor to join our team at JCT600. As a key member of our service department, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction.Your primary focus will be on providing top-notch service to our valued customers,...
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Bradford, Bradford, United Kingdom Tesco Partners Full timeJob DescriptionAs a Delivery Driver and Customer Experience Specialist at Tesco Partners, you'll play a critical role in ensuring customers receive their online orders efficiently and with a smile. Your responsibilities will include safely transporting products from our store or distribution center to customers' homes, handling customer interactions...
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