Team Lead
7 days ago
About the Role
Card Factory, the UK's leading specialist retailer of greeting cards, dressings, and gifts, is seeking a skilled Team Leader to join their successful Card Factory family.
As a Team Leader, you will play a pivotal role in driving the success of our stores by supporting the Store Manager in delivering commercial growth and developing a team culture that prioritizes customer experience.
You will lead by example, not only in the absence of the Store Manager but also in driving your store teams to deliver exceptional service and standards every day.
Responsibilities
- Support the Store Manager in achieving business goals and targets.
- Develop and implement strategies to enhance customer experience and increase sales.
- Mentor and motivate store teams to achieve high standards of service and quality.
- Analyze store performance data to inform business decisions and drive improvement.
- Collaborate with colleagues across the organization to share best practices and knowledge.
Requirements
- Passion for delivering exceptional customer experiences.
- Strong leadership and communication skills.
- Able to analyze data and make informed business decisions.
- Commercially aware and able to drive sales growth.
- Positive attitude and enthusiastic team player.
What We Offer
- A competitive salary of £28,000 - £32,000 per annum, depending on experience.
- A 25% colleague discount in-store and online.
- Save As You Earn scheme.
- Financial Wellbeing Support, Financial Education Tools, Salary Advance.
- Seasonal incentive schemes.
- Retail Management Apprenticeship Programmes with local providers.
- Discounted mobile phone contracts.
- Discounts across 100's of UK retailers.
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
- Enhanced Family leave.
About Us
Card Factory is committed to providing a supportive and inclusive work environment where colleagues can thrive. Our mission is to become a true Omni-channel retailer, offering customers a seamless shopping experience across all touchpoints. Join us in this exciting journey and be part of a dynamic team that values innovation, creativity, and customer satisfaction.
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