Customer Service and Order Fulfillment Executive
3 weeks ago
We are seeking a dedicated and hardworking Sales Administrator to join our team. As a Sales Administrator, you will be responsible for processing orders, answering customer queries, and providing excellent customer service.
Responsibilities- Process orders from a shared inbox, advising customers of any price discrepancies or stock issues and delivery dates.
- Process orders taken over the telephone, advising delivery dates and stock availability.
- Answer customer queries relating to price, stock levels, or delivery issues.
- Ensure customer pricing is up-to-date on Sage.
- Update customer information on Sage and the CRM system.
- Take part in product training and stay up-to-date with new products.
- Contribute to departmental KPIs.
- Support external Area Sales Managers with administrative tasks.
- Perform general administration duties related to a busy sales department.
- $25,000 per annum salary.
- Profit-related pay bonus.
- 25 days' holiday + bank holidays.
- Private health care.
- Discounts on retailers and restaurants.
- Private pension.
- Cycle to work scheme.
- Free parking.
- Electric charge points.
- Carbon-neutral company.
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