Store Manager

22 hours ago


Croydon, Greater London, United Kingdom JD Group Full time
Job Description:

Established in 1981, JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and 3,400 stores across 30 markets worldwide.

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. As a Store Manager, you will be responsible for driving sales, maximizing store profitability, and providing industry-leading service on the high street.

Key Responsibilities:

  • Maintain customer retention through exceptional service and resolve customer inquiries and complaints efficiently.
  • Drive consistency in internal teams to achieve high service levels, understand the Customer Service measuring program, and analyze Customer Satisfaction surveys and Net Promoter Score (NPS).
  • Ensure targets are met and exceeded by analyzing reports, managing in-store devices, and utilizing the store's dashboard to analyze Footfall, Average Transaction Value, and conversion.
  • Apply visual merchandising techniques to attract and engage customers, update displays and windows according to guidelines, and ensure all new products are visible and in the correct locations.

Requirements:

  • Strong leadership and time management skills, with retail management experience advantageous.
  • Excellent verbal and written communication skills, IT skills, and Microsoft Office proficiency.

Benefits:

  • Incremental holiday allowance, discretionary bonus scheme, and staff discount on JD Group brands.
  • Pension and life assurance, subject to role level.
  • Personal development opportunities for growth and learning.

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