Renewable Energy Systems Engineer
3 days ago
About the role
We are seeking a highly skilled Renewable Energy Systems Engineer to join our UK team, who can ensure the safety and adherence to regulations in the implementation, operation, and aftersales field service maintenance work of energy storage systems across the country.
- Technical Support: Provide expert technical assistance to customers, helping them address energy storage system-related issues, answer questions, and offer guidance on proper system usage and maintenance.
- Onsite Visit: Schedule and conduct on-site visits to customers' locations to diagnose energy storage system-related problems or issues.
- System Troubleshooting: Investigate and troubleshoot issues with energy storage systems, identify root causes, and implement effective solutions to minimise downtime.
- System Repairs: Perform necessary repairs or replacements of system components as needed to ensure optimal performance.
- Documentation: Maintain detailed job logs of customer interactions, service reports, and system-related issues to track and analyse recurring problems and suggest improvements.
- Customer Communication: Maintain open and proactive communication with customers, keeping them informed about service timelines and progress.
- Feedback and Improvement: Gather feedback from customers about their experiences with our energy storage systems and services and communicate this feedback to relevant teams for continuous product improvement.
- Safety: Adhere to safety guidelines and protocols during all service visits, ensuring a safe work environment for both customers and colleagues.
**Requirements:**
- University degree or above, major in Electrical, Electronics, Automation is preferred.
- Proven experience in providing technical support or onsite engineering services, preferably in the new energy industry.
- A current full clean UK driving license (manual license).
- Experience in fire engineering or related discipline role. Certificate in Fire, Emergency and Security Systems (FESS).
- CSCS card is also required to work on site.
- Customer service orientated.
This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required.
Estimated Salary: £45,000 - £55,000 per annum based on experience and qualification.
Benefits:
- Generous holiday allowance (25 days plus bank holidays)
- Workplace pension
- Company SIM card and laptop will be provided
- Team building events and employee learning opportunities
BYD UK is the UK distributor of BYD Company Ltd, a China-based company and a global leading-edge provider of green energy technologies.
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