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Service Operations Manager

2 months ago

Filton, South Gloucestershire, United Kingdom Listers Full time
About the Role

We are seeking a highly skilled and experienced Service Manager to join our team at Listers. As a Service Manager, you will be responsible for leading the Service department to deliver exceptional customer service and drive business growth.

Key Responsibilities
  • Lead the Service department to achieve sales targets and maximize departmental performance
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and develop a high-performing team of Service Advisors and Technicians
  • Ensure compliance with manufacturer policies and procedures
  • Plan and deliver sales targets, forecasting and budgeting
  • Monitor and analyze departmental performance, identifying areas for improvement
Requirements
  • Proven experience as a Service Manager or Senior Service Advisor in a motor trade or automotive environment
  • Excellent leadership and communication skills
  • Ability to build strong relationships with customers and colleagues
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Collaborative and supportive team environment
  • State-of-the-art facilities and equipment