Customer Service Supervisor

2 months ago

Filton, South Gloucestershire, United Kingdom Village Hotels - Bristol Full time
About Village Hotels - Bristol

We are a dynamic and customer-focused hotel chain that prides itself on delivering exceptional service to our guests. As a Night Manager at Village Hotels - Bristol, you will play a crucial role in ensuring that our hotel operates smoothly and efficiently throughout the night.

Key Responsibilities
  • Lead the Night Team: Supervise and motivate the night team to deliver exceptional customer service and maintain a high level of quality in all aspects of hotel operations.
  • Problem-Solving: Proactively identify and resolve any issues that may arise during the night, ensuring that our guests have a seamless and enjoyable experience.
  • Team Collaboration: Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure that all areas of the hotel are running smoothly.
  • Customer Service: Provide exceptional customer service to our guests, responding to their needs and concerns in a professional and courteous manner.
Requirements
  • Customer Service Skills: Excellent customer service skills, with the ability to build strong relationships with our guests and colleagues.
  • Problem-Solving: Intuitive problem-solving skills, with the ability to think on your feet and resolve issues quickly and efficiently.
  • Leadership: Strong leadership skills, with the ability to motivate and inspire the night team to deliver exceptional results.
  • Communication: Excellent communication skills, with the ability to effectively communicate with colleagues and guests at all levels.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a range of perks and rewards.
  • Opportunities for Growth: Opportunities for career growth and development, with a range of training and development programs available.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and collaboration.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and other incentives.

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