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Service Desk Agent

2 months ago

Tamworth, Staffordshire, United Kingdom Pertemps Bond Full time

Job Summary:

Pertemps Bond is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Support. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Handle inbound and outbound calls to schedule installation appointments with customers
  • Manage and update appointment schedules on our in-house booking system
  • Address customer inquiries and concerns, providing solutions or escalating issues as necessary
  • Maintain a high level of professionalism and customer service during all interactions

Requirements:

  • Strong communication skills both verbal and written
  • Computer literate; Proficient on all Microsoft packages
  • Ability to work effectively as part of a team
  • Positive attitude and a commitment to delivering outstanding customer service

About Us:

Pertemps Bond is a leading recruitment agency providing temporary and permanent staffing solutions to businesses across various industries. We are committed to delivering exceptional service and support to our clients and candidates.