Strategic Engagement Manager

1 month ago

London, Greater London, United Kingdom Siteimprove Full time

Siteimprove is seeking a highly skilled Strategic Engagement Manager to join our team. As a key member of our implementation team, you will play a vital role in ensuring the success of our customers by delivering high-quality software implementations.

About the Role

This is an exceptional opportunity for an experienced project manager to leverage their skills and expertise to drive customer value and satisfaction. You will be responsible for managing and facilitating all aspects of SaaS implementation projects, including scoping, execution, and change request management.

Key Responsibilities
  • Manage and facilitate all aspects of SaaS implementation project for new accounts, including scoping, execution, and change request management.
  • Work closely with executive project sponsors and stakeholders to define project goals and objectives.
  • Collaborate with customer stakeholders to define implementation plans and deliver against the plan.
  • Lead the implementation of coordinated sets of plans and programs for all phases to meet the goals and priorities of the projects.
  • Identify opportunities to deliver immediate value to the customer, while setting customers up for long-term success.
  • Establish and manage communication and risk management plans.
  • Monitor and track project progress and work efforts on a daily/weekly basis, and report project status to senior management and other stakeholders.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Business Administration, Communications, Marketing, or a related field, or any equivalent combination of experience and training that provides required knowledge, skills, and abilities.
  • A minimum of 5 years of project management experience, planning, tracking, preferably with SaaS products.
  • Ability to successfully manage and execute software implementation projects.
  • Excellent leadership and interpersonal skills.
  • Excellent written and oral communication skills.
  • Strong organizational, presentation, and coordination skills.
  • Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations.
  • Proven track record of working concurrently on multiple customer engagements and with customers and colleagues across multiple time zones.
What We Offer

We offer a competitive salary range of $85,000 - $110,000 per year, depending on location and experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

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