Operations Coordinator
3 weeks ago
We are seeking a highly skilled Operations Assistant to join our team at Somewhere. As a key member of our operations team, you will be responsible for managing live orders, liaising with merchants, customers, and couriers, and maintaining data hygiene within our operational tools.
Key Responsibilities:
- Order Management: Manage all live orders from placement to delivery completion, ensuring timely and efficient processing.
- Customer Liaison: Communicate with merchants, customers, and couriers to resolve any issues or concerns related to orders.
- Data Hygiene: Maintain accurate and up-to-date data within our operational tools, ensuring seamless order management.
- Customer Insights: Engage with customers and prospects to gather valuable insights on their experience with our platform and service.
- Live Chat and Email Management: Manage the app's Live Chat functionality and emails via Hubspot, providing exceptional customer support.
- Phone Support: Answer incoming calls via bOnline phone system, addressing customer inquiries and concerns.
Requirements and Tools:
- Experience: 2+ years in Customer Service, Customer Experience, Operations, or Sales role.
- Industry Knowledge: Experience within the trades or construction industry is preferred but not required.
- CRM Experience: Familiarity with using a CRM for tracking customer interactions, with Hubspot experience a plus.
- Digital Literacy: Comfortable using multiple web-based tools to track and manage deliveries.
- Communication Skills: Excellent communication skills, both internally and externally.
- Technical Skills: Proficient in Microsoft Office and Google Docs.
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Marlow, United Kingdom Somewhere Full timeOperations AssistantAt Somewhere, we're seeking a highly skilled Operations Assistant to join our team. As a key member of our operations team, you will be responsible for managing live orders, liaising with merchants, customers, and couriers, and maintaining data hygiene within our operational tools.Key Responsibilities:Manage all live orders from placement...
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