Operations Coordinator

3 weeks ago


Marlow, United Kingdom Somewhere Full time

We are seeking a highly skilled Operations Assistant to join our team at Somewhere. As a key member of our operations team, you will be responsible for managing live orders, liaising with merchants, customers, and couriers, and maintaining data hygiene within our operational tools.

Key Responsibilities:

  • Order Management: Manage all live orders from placement to delivery completion, ensuring timely and efficient processing.
  • Customer Liaison: Communicate with merchants, customers, and couriers to resolve any issues or concerns related to orders.
  • Data Hygiene: Maintain accurate and up-to-date data within our operational tools, ensuring seamless order management.
  • Customer Insights: Engage with customers and prospects to gather valuable insights on their experience with our platform and service.
  • Live Chat and Email Management: Manage the app's Live Chat functionality and emails via Hubspot, providing exceptional customer support.
  • Phone Support: Answer incoming calls via bOnline phone system, addressing customer inquiries and concerns.

Requirements and Tools:

  • Experience: 2+ years in Customer Service, Customer Experience, Operations, or Sales role.
  • Industry Knowledge: Experience within the trades or construction industry is preferred but not required.
  • CRM Experience: Familiarity with using a CRM for tracking customer interactions, with Hubspot experience a plus.
  • Digital Literacy: Comfortable using multiple web-based tools to track and manage deliveries.
  • Communication Skills: Excellent communication skills, both internally and externally.
  • Technical Skills: Proficient in Microsoft Office and Google Docs.


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