Operations Coordinator
4 weeks ago
We are seeking a highly skilled Operations Assistant to join our team at Somewhere. As an Operations Assistant, you will be responsible for managing all live orders, from order placement to delivery completion. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Manage all live orders, from order placement to delivery completion
- Contact and liaise with merchants, customers, and couriers in the event an order needs support
- Maintain data hygiene within our Operational tools when interacting with and managing orders
- Engage with customers and prospects to gather insights and understanding on how they perceive the platform and the service
- Manage the app's Live Chat functionality and emails via Hubspot
- Answer incoming calls via bOnline phone system
Requirements and Tools:
- 2+ years of experience in Customer Service, Customer Experience, Operations, or Sales role
- Experience within the trades or construction industry is preferable but not required
- Experience using a CRM for tracking customer interactions, client uses Hubspot
- Digitally native and comfortable using multiple web-based tools to track and manage deliveries
- Comfortable working in a highly ambiguous environment where processes are constantly reviewed to provide a more scalable business
- Good communication skills, both internally with your colleagues and externally with merchants and customers
- Experience using Microsoft Office / Google Docs to a high level of proficiency
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