Claims Leadership Expert

5 days ago


Liverpool, Liverpool, United Kingdom Acorn Group Full time

We are looking for a highly motivated and experienced Claims Manager to join our First Party Claims team at Acorn Insurance. In this role, you will be responsible for leading a team of professionals in managing motor claims, ensuring customer satisfaction and compliance with regulatory requirements.

Job Summary
  • Lead a team of 50+ FTEs in managing motor claims, ensuring customer satisfaction and compliance with regulatory requirements.
  • Mitigate complaints, ensuring full compliance with service level agreement (SLA) requirements.
  • Participate in weekly operations meetings, providing detailed feedback on performance against company objectives for assigned operational roles.
  • Accountability for supplementing the effective management of productivity, workflow allocations, and quality control in assigned operational areas.

The successful candidate will have excellent leadership skills, with a proven track record in claims management and team leadership. Knowledge of claims best practice, particularly in relation to effective cost/leakage control, quality, training, and compliance, would be an advantage.

About Our Company

We are a specialist insurance provider with over 40 years of experience helping people secure motor insurance across all of the UK. We offer a range of benefits, including enhanced annual leave entitlement, additional buy and sell holidays, and a comprehensive pension scheme.



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