Liability Claims Resolution Expert

10 hours ago


Liverpool, Liverpool, United Kingdom Acorn Group Full time

We are currently seeking a talented Insurance Claims Handler to join our team at the Acorn Group in Liverpool. This role offers an estimated annual salary of £24,255 - £29,590, plus potential performance-related bonuses.

About the Role

The ideal candidate will possess strong claims handling skills, enabling them to efficiently manage and track multiple claims. They will be responsible for managing a small portfolio of TBE claims, validating claims for indemnity and fraud concerns, investigating liability proactively, and conducting desktop investigations using various sources.

As a Motor Accident Claims Handler, you will have the opportunity to work with a growing business that provides specialist insurance services to customers across the UK. With 40 years of experience, we help over 50,000 customers find a policy that meets their needs and provides peace of mind.

Requirements and Benefits
  • Previous motor claims handling experience is desirable but not essential.
  • A professional, confident telephone manner and strong customer service background are essential.
  • A persuasive, strong, and confident communicator, both written and verbally.

We offer a comprehensive range of benefits, including enhanced annual leave entitlement, company sick pay scheme, company-paid maternity and paternity leave, generous company pension scheme, and mental health support system via Health Assured Employee Assistance Programme (EAP).

Why Choose Us?
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
  • Additional Buy & Sell Holidays.
  • Company Sick Pay Scheme.
  • Company Paid Maternity & Paternity Leave.
  • Generous Company Pension Scheme.
  • A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP).
  • A wide network of mental health first aiders.
  • A reward and discount platform 'Your tomorrow'.
  • Fresh fruit deliveries twice a week.
  • £250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames.
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.


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