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Case Handler

2 months ago

Camberley, Surrey, United Kingdom Marston Holdings Ltd Full time
{"title": "Case Handler", "description": "Job Summary

We are seeking a skilled Case Handler to join our team at Marston Holdings Limited. As a Case Handler, you will be responsible for managing ongoing cases on behalf of our clients and customers, ensuring effective communication and efficient resolution.

Key Responsibilities
  • Review and manage existing caseloads with the support of your team
  • Communicate with customers and clients via telephone and email, ensuring timely and effective resolution
  • Liaise with our enforcement team to ensure caseload enquiries are being followed up
  • Work to deadlines to ensure efficient service delivery
  • Prepare and submit reports and invoices as required
Requirements
  • Excellent communication and interpersonal skills
  • Ability to approach situations with confidence and persistence
  • Strong organizational and time management skills
  • Ability to work effectively in a team environment
What We Offer
  • Discretionary monthly bonus scheme, paid dependent on performance
  • 25 days holiday + Bank Holidays
  • Enhanced Maternity and Paternity Package (subject to eligibility criteria)
  • Healthcare Cash Plan
  • Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
  • Pension Scheme
About Us

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. We are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees. We recruit and develop our people based on merit and their passion for creating better outcomes.

", "lang_code": "en-US"}