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Desktop Support Specialist

2 months ago

City of London, United Kingdom Reed Technology Full time

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our onsite Desktop Team based in Euston on an initial 3-month contract (outside IR35). As a key member of our team, you will be responsible for providing technical support and assistance to our customers.

Key Responsibilities:

  • Support of Windows Desktop O/S and other industry-standard tools used by the customer.
  • Perform a complex range of technical work activities either remotely or at customer sites to meet business and customer requirements.
  • Document and report on work completed to ensure compliance with Company and Customer Procedures.
  • Contribute to the development of technical procedures and standards to meet business and customer requirements.
  • Escalate issues to the Desktop Team Leader or Service Manager in line with company processes to ensure customer demands are met.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
  • Ensure daily checks have been completed.
  • Work within the required SLAs to deliver the service.
  • Participate in the on-call rota among the team and for into the shift pattern to allow the Desktop Team leader to allow for leave, sickness, training etc.
  • Support project delivery aims and objectives.
  • Adhere to the Change Control Policy and that changes to the estate are only made under RFC.
  • Ensure all changes to the estate are reflected in support documentation.
  • Work under the guidance and mentoring of the Desktop Team Leader.

Shift Pattern: 10 to 6 or 8 to 4 pm