Desktop Support Specialist
4 weeks ago
Job Title: Desktop Support Specialist
Company Description: Allied Digital Services (UK) Ltd is a global leader in digital transformation and master systems integration.
Role Description: We are seeking a skilled Desktop Support Specialist to provide technical support for desktop, laptops, mobile devices, and printers. The ideal candidate will have strong analytical and problem-solving skills, with the ability to troubleshoot and repair software applications and infrastructure.
Key Responsibilities:
- Provide technical support for desktop, laptops, mobile devices, and printers
- Troubleshoot and repair software applications and infrastructure
- Support users with home connection and work-from-home setup
- Interact with other support groups within the firm
- Record and manage incidents and requests in ticket-tracking systems
Requirements:
- Strong analytical and problem-solving skills
- Understanding of client assets and management
- Hands-on experience with ITSM ticketing tools like ServiceNow
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
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