Strategic Partnership Manager

14 hours ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time
Job Overview

We are seeking an experienced Strategic Partnership Manager to join our team at Ecotricity. This is a unique opportunity to develop and maintain strong relationships with our high-value business customers, driving their satisfaction and loyalty.

In this role, you will be responsible for leading a team of Customer Relationship Managers, providing guidance and coaching to ensure exceptional customer service delivery. Your expertise in relationship management, stakeholder engagement, and project coordination will be invaluable in achieving our goal of delivering 'best-in-class' service to our customers.

Key Responsibilities
  • Develop and implement strategies to enhance customer relationships and satisfaction
  • Lead a team of Customer Relationship Managers, providing guidance and coaching on customer service delivery
  • Collaborate with internal teams to drive process improvements and innovation
  • Manage customer complaints and issues, ensuring timely resolution and escalation
Requirements

To succeed in this role, you will need:

  • A proven track record in relationship management and customer service delivery
  • Leadership experience, with the ability to motivate and coach a team
  • Strong communication and stakeholder engagement skills
  • Experience working in a fast-paced environment, with multiple priorities and deadlines
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary of £60,000 - £80,000 per annum
  • A comprehensive benefits package, including healthcare, life assurance, and pension contributions
  • The opportunity to work with a dynamic and forward-thinking company, committed to making a positive impact on the environment


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