Customer Experience Junior Administrator

4 weeks ago


StratforduponAvon, Warwickshire, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking a highly skilled Customer Experience Junior Insight Consultant to join our team at NFU Mutual. As a key member of our Customer Experience (CX) Insight team, you will play a crucial role in supporting the production of data and insights to help drive Voice of the Customer (VoC) projects.

As a strategic capability at NFU Mutual, you will contribute to the transition from manual data processing to automation, while supporting the Customer Insight Consultant in deriving new insights to prioritize customer experience improvement.

You will be responsible for evaluating the performance and functionality of our VoC platform, collaborating with users and providers to identify issues and improve accuracy and reporting of CX-related insights.

Key Responsibilities:

  • Evaluate performance and functionality of VoC platform
  • Collaborate with users and providers to identify issues and improve accuracy and reporting
  • Support the Customer Insight Consultant in deriving new insights
  • Contribute to the transition from manual data processing to automation

About You

We are looking for a technically minded data professional with a good understanding of CX metrics, their importance, and application across different tiers of an organisation. You should have the ability to extract insight from data to present key findings and/or trends.

Key Requirements:

  • Strong data handling skills, including script writing
  • Working knowledge of SQL queries, with experience in Qualtrics or other Voice of the Customer platforms desirable
  • Experience with automating data processes highly desirable

What We Offer

We offer a competitive salary between £30,000-£35,000 per annum, depending on experience, plus an annual bonus of up to 10% of salary. You will also receive a contributory pension scheme, 25 days annual leave, and access to a range of benefits, including a family-friendly policy, access to savings at High Street brands, and a health and wellbeing plan.



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