Customer Experience Junior Administrator
4 weeks ago
We are seeking a highly skilled Customer Experience Junior Insight Consultant to join our team at NFU Mutual. As a key member of our Customer Experience (CX) Insight team, you will play a crucial role in supporting the production of data and insights to help drive Voice of the Customer (VoC) projects.
As a strategic capability at NFU Mutual, you will contribute to the transition from manual data processing to automation, while supporting the Customer Insight Consultant in deriving new insights to prioritize customer experience improvement.
You will be responsible for evaluating the performance and functionality of our VoC platform, collaborating with users and providers to identify issues and improve accuracy and reporting of CX-related insights.
Key Responsibilities:
- Evaluate performance and functionality of VoC platform
- Collaborate with users and providers to identify issues and improve accuracy and reporting
- Support the Customer Insight Consultant in deriving new insights
- Contribute to the transition from manual data processing to automation
About You
We are looking for a technically minded data professional with a good understanding of CX metrics, their importance, and application across different tiers of an organisation. You should have the ability to extract insight from data to present key findings and/or trends.
Key Requirements:
- Strong data handling skills, including script writing
- Working knowledge of SQL queries, with experience in Qualtrics or other Voice of the Customer platforms desirable
- Experience with automating data processes highly desirable
What We Offer
We offer a competitive salary between £30,000-£35,000 per annum, depending on experience, plus an annual bonus of up to 10% of salary. You will also receive a contributory pension scheme, 25 days annual leave, and access to a range of benefits, including a family-friendly policy, access to savings at High Street brands, and a health and wellbeing plan.
-
Customer Experience Junior Administrator
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom ENGINEERINGUK Full timeCustomer Experience Junior Insight ConsultantSalary: £30,000 - £35,000 per annum depending on experience + 10% annual bonus + benefitsAbout the RoleWe are seeking a highly skilled and motivated Customer Experience Junior Insight Consultant to join our team. As a key member of our CX Insight team, you will be responsible for supporting the production of...
-
Customer Experience Junior Administrator
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom ENGINEERINGUK Full timeCustomer Experience Junior Insight ConsultantSalary: £30,000 - £35,000 per annum depending on experience + 10% annual bonus + benefitsAbout the RoleWe are seeking a highly skilled and motivated Customer Experience Junior Insight Consultant to join our team. As a key member of our CX Insight team, you will be responsible for supporting the production of...
-
Customer Experience Junior Administrator
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom ENGINEERINGUK Full timeCustomer Experience Junior Insight ConsultantSalary: £30,000 - £35,000 per annum depending on experience + 10% annual bonus + benefitsAbout the roleWe are seeking a Customer Experience Junior Insight Consultant to join our team at NFU Mutual. As a key member of the Customer Experience (CX) Insight team, you will be responsible for supporting data and...
-
Customer Experience Junior Administrator
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom NFU Mutual Full timeAbout the RoleWe are seeking a highly skilled CX Insight Consultant to join our team at NFU Mutual. As a key member of our Customer Experience (CX) Insight team, you will be responsible for supporting the production of data and insights to help drive customer experience improvement.As a CX Insight Consultant, you will play a critical role in enabling a...
-
Customer Experience Junior Administrator
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom NFU Mutual Full timeAbout the RoleWe are seeking a highly skilled CX Insight Professional to join our team at NFU Mutual. As a key member of our Customer Experience (CX) Insight team, you will play a crucial role in supporting the production of data and insights to inform Voice of the Customer (VoC) projects.As a strategic capability at NFU Mutual, you will contribute to the...
-
Junior Account Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom CCP Full timeJoin Our Team as a Junior Account ManagerWe are seeking a highly motivated and organized Junior Account Manager to join our team at CCP. As a Junior Account Manager, you will play a key role in providing vital support to our senior account management team while ensuring our clients receive excellent service.Key Responsibilities:Provide administrative support...
-
Junior Account Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom CCP Full timeJoin Our Team as a Junior Account ManagerWe are seeking a highly motivated and organized Junior Account Manager to join our team at CCP. As a Junior Account Manager, you will play a key role in providing vital support to our senior account management team while ensuring our clients receive excellent service.Key Responsibilities:Provide administrative support...
-
Customer Experience Specialist
1 month ago
Stratford-upon-Avon, Warwickshire, United Kingdom Steer Automotive Group Full timeCustomer Experience AdvisorAbout the RoleWe are seeking a proactive and organised individual to join our team at our bodyshop in Stratford-Upon-Avon. As a Customer Experience Advisor, you will be essential in managing our customer experience journey and ensuring smooth operations front of house, supporting customers face to face, over the phone and by...
-
Customer Experience Specialist
1 month ago
Stratford-upon-Avon, Warwickshire, United Kingdom Steer Automotive Group Full timeCustomer Experience AdvisorAbout the RoleWe are seeking a proactive and organised individual to join our team at our bodyshop in Stratford-Upon-Avon. As a Customer Experience Advisor, you will be essential in managing our customer experience journey and ensuring smooth operations front of house, supporting customers face to face, over the phone and by...
-
Junior Account Executive
1 month ago
Stratford-upon-Avon, Warwickshire, United Kingdom TalentTech Recruitment Full timeJunior Account Executive OpportunityWe are seeking a highly motivated and enthusiastic Junior Account Executive to join our team at TalentTech Recruitment. As a Junior Account Executive, you will be responsible for winning new business and driving revenue growth for our clients.About the RoleResponsible for identifying and pursuing new business...
-
Junior Account Executive
1 month ago
Stratford-upon-Avon, Warwickshire, United Kingdom TalentTech Recruitment Full timeJunior Account Executive OpportunityWe are seeking a highly motivated and enthusiastic Junior Account Executive to join our team at TalentTech Recruitment. As a Junior Account Executive, you will be responsible for winning new business and driving revenue growth for our clients.About the RoleResponsible for identifying and pursuing new business...
-
Customer Experience Ambassador
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Lakeland Full timeAbout the RoleLakeland is a family-owned business with a passion for sharing the joy of our products with customers. As a Retail Colleague, you will be part of a team that is dedicated to providing exceptional customer service and creating a unique retail experience.Key ResponsibilitiesProvide excellent customer service and support to customers visiting our...
-
Customer Experience Ambassador
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Accor Hotels Full timeJob Title: Customer Experience AmbassadorJob Summary: We are seeking a Night Guest Service Agent to join our team at Adagio Aparthotel Stratford. As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key Responsibilities:Provide warm and welcoming service to...
-
Customer Experience Specialist
6 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Listers Full timeJob Title: Service AdvisorJob Summary:We are looking for an experienced Service Advisor to work with our clients at Listers Toyota in Stratford-upon-Avon.Key Responsibilities:Deliver exceptional customer service in a busy and dynamic environment.Work closely with our sales team to ensure seamless customer journeys.Manage customer appointments and ensure...
-
Customer Experience Representative
5 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom wavenet Full timeAbout WavenetWe empower businesses through innovative technology solutions, providing exceptional service and support that helps our clients grow and succeed.Our team is dedicated to delivering world-class service from the outset, ensuring customers are always kept in the loop. We believe in a strong work-life balance, rewarding your commitment with an...
-
Customer Experience Representative
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom BT Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide excellent customer service and sales support to customersWork collaboratively...
-
Customer Experience Champion
6 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Slim Chickens Full timeAmbitious Customer Service Professionals Wanted!Are you passionate about delivering exceptional dining experiences and creating unforgettable moments for our guests? We're on the lookout for talented Front of House Team Members to join our dynamic Slim Chickens family.Why Slim Chickens?We're a modern, energetic brand with a passion for serving up the best...
-
Experience Manager
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Gravity Max Stratford Enterprise Full timeCompany OverviewAt Gravity Max Stratford Enterprise, we are on a mission to provide an unparalleled entertainment experience to our guests. With a wide range of activities from e-karting to augmented reality bowling, our venues offer a unique and thrilling experience that sets us apart from the rest.As a Leisure Zone Manager, you will be an integral part of...
-
Customer Experience Strategy Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Jaguar & Land Rove Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Strategy Manager to join our team at Jaguar Land Rover. As a key member of our commercial team, you will play a critical role in shaping the future of modern luxury and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and implement customer experience...
-
Customer Experience Strategy Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Jaguar & Land Rove Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Strategy Manager to join our team at Jaguar Land Rover. As a key member of our commercial team, you will play a critical role in shaping the future of modern luxury.In this role, you will work closely with our strategically-minded problem-solvers to support the transformation of our iconic...