Reception Host
2 weeks ago
Job Description:
As a Night Receptionist at Imperial London Hotels Limited, you will play a vital role in delivering exceptional customer service to our guests. You will work closely with the front-of-house team to maintain a high level of standards in reception and adjoining areas, utilizing your expert knowledge of hotel services and local area information to provide valuable recommendations to guests.
Responsibilities:
• Ensure a seamless experience for guests from check-in to check-out, providing exceptional customer service and support.
• Maintain a high level of standards in reception and adjoining areas, working collaboratively with the front-of-house team.
• Utilize expert knowledge of hotel services and local area information to provide valuable recommendations to guests.
• Problem-solve guest concerns effectively, possessing a confident and engaging personality.
Requirements:
• Essential requirement: working knowledge of OPERA (PMS System).
• Previous experience in a Front of House or customer-facing position required.
• Good level of spoken and written English required; proficiency in other languages advantageous.
Salary and Benefits:
£24,232.00 + benefits package, including 28 days holiday pro-rata increasing with length of service up to 33 days, free meals on duty, uniform and dry-cleaning, employee recognition and awards, social events, interest-free season ticket loan/travelcard loan, and more.
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