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Operational Support Specialist

2 months ago


Epsom, Surrey, United Kingdom Penta Consulting Full time
Job Title: EOR Consultant Job Summary: We are seeking a highly organized and proactive EOR Consultant to join our team at Penta Consulting. As an EOR Consultant, you will be responsible for providing operational support to our hosted clients and their resources. This will include direct liaison with key stakeholders, leading onboarding and offboarding resources, engaging with global payroll partners, and ensuring all data is captured on our CRM system. Key Responsibilities: * Client relationship and engagement: Commercial pricing submission and approvals, candidate issue resolution, and other related tasks * Overall management of hosted resources, ensuring all issues are resolved and liaising with clients and operation leads as needed * Administration processing on our CRM system, including extensions, amendments, and new placements * Working with the commercial team for onboarding and international compliance partners to support hosted resources * Overseeing time sheets, invoices, and expenses, ensuring they are received, checked, and processed in line with client agreements * Understanding and following frame agreement guidelines with clients * PO tracking support with clients and internal finance teams * Tracking and requesting updated documentation to support ISO certification * Ensuring all data is tracked on our company CRM system * Providing regular weekly and monthly tracking reports to your manager Requirements: * Relevant business-to-business operational experience * Account management experience (desirable) * Educated to A-level * Spanish language (desirable) Personal Qualities: * Organized, proactive, and excellent attention to detail * Good customer service skills * Proactive, reliable, and enthusiastic, with the ability to work to tight deadlines * Experience using CRM databases * Effective customer care skills * Excellent communication skills * Experience meeting deadlines while delivering a service