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Customer Service Ambassador

2 months ago

Cockermouth, Cumbria, United Kingdom whitbread Full time

We're seeking a skilled Receptionist to provide exceptional customer service at our Cockermouth Premier Inn. As a key member of our team, you'll be responsible for creating a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Provide top-notch customer service to ensure a positive guest experience
  • Manage front desk operations, including check-ins, check-outs, and room assignments
  • Collaborate with the housekeeping team to ensure rooms are prepared for guests
  • Process payments and handle guest inquiries
  • Work closely with the hotel team to maintain a clean and organized environment

What We Offer:

  • A competitive hourly rate
  • A permanent contract with guaranteed hours
  • Opportunities for career growth and development
  • A comprehensive training program to support your success
  • A range of benefits, including a pension scheme and save-as-you-earn plan

Why Work with Us:

  • We're a leading hospitality business with a commitment to excellence
  • We offer a supportive and inclusive work environment
  • We're dedicated to providing opportunities for career advancement

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and familiarity with hotel software
  • Availability to work a variety of shifts, including mornings, afternoons, and evenings