Food Service Operations Manager
5 days ago
About the Role
This exciting opportunity has arisen for a dynamic and customer-focused Food Service Operations Manager to join our team at MFG. As a key member of our food service operations team, you will play a vital role in supporting contract managers to grow and develop their food-to-go business.
You will be responsible for ensuring that brand standards are adhered to, along with food safety legislation, through frequent site visits and audits. This role is perfect for someone with previous experience in QSR brands, such as Burger King, McDonald's, or KFC, and who is passionate about delivering exceptional customer experiences.
The ideal candidate will have strong communication skills, excellent planning and organisation skills, and the ability to work independently or as part of a team. You will also possess a minimum Level 3 Food Hygiene certification and a minimum of 2 years' experience in QSR at a managerial level.
Key Responsibilities
- Fully understand and comply with your brands' franchisor regulations, ensuring site teams are fully trained to deliver.
- Manage franchisor-regulated training & development programs.
- Oversee training of Managers & Contract Managers in franchise brands, planning training & attendance of courses.
- Conduct bi-weekly visits to stores to appraise compliance to brand standards and training.
- Conduct quarterly visits at identified hot food locations within geographical regions, completing SAS food standards.
- Follow up on brand audits with contract managers, visiting sites out of compliance & working with the Food Operations Manager to bring store back into compliance.
- Deliver brand training courses for MFG team members.
- Understand retail & forecourt operations and how they work alongside food services.
- Maintain relationships with key stakeholders in MFG and franchise brands.
- Attend & present in monthly team meetings.
- Attend weekly Operations and Food on the Go meetings.
- Assist with the launch of developments that include hot food in your geographical area.
- You will be expected to cover other Area Managers as and when the business requires.
What We Offer
- A competitive salary of £32,500 per annum, reflecting your value to our business.
- A company car and fuel card for business use.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A comprehensive benefits package, including private medical insurance, life insurance, and a company pension scheme.
- An annual bonus scheme based on individual and team performance.
- 25 days' annual leave, plus bank holidays and additional holiday entitlements.
About Us
MFG is a leading UK-based company specialising in food retail and convenience services. Our mission is to provide exceptional customer experiences, deliver high-quality products, and build strong relationships with our customers and partners.
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