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Customer Service Coordinator

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Booker Group Full time

About the Role

We are seeking a highly motivated and organized Customer Service Coordinator to join our team at Booker Group. As a key member of our front-of-house team, you will play a vital role in ensuring that our customers receive exceptional service and support.

Key Responsibilities

  • Support the Customer Service Supervisor in their duties, ensuring that all customer accounts are accurate and up-to-date.
  • Provide an environment where we deliver fast and efficient service to our customers, demonstrating a passion for customer satisfaction.
  • Take ownership of the customer service operation in the absence of the Customer Service Supervisor.

Requirements

  • Able to lead from the front and prioritize workload effectively.
  • Excellent communication skills, with the ability to interact with customers and other store teams.
  • Energy and drive to deliver exceptional customer service.
  • A good eye for detail, with the ability to handle administrative tasks.

What's in it for you

As a Customer Service Coordinator at Booker Group, you will enjoy a range of benefits, including:

  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day.
  • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
  • Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
  • Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
  • 50% off health checks at Tesco Pharmacy.
  • Exclusive access to discounted RAC breakdown cover rates.
  • An exclusive deals and discounts website saving you money on everyday purchases, including a cycle to work scheme.
  • After 3 months service, you can join our annual Save As You Earn share scheme, which allows you to buy Tesco shares in the future at a discount.
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
  • Life Assurance - You are covered for death in service life cover of up to three times annual pay.
  • Health and Wellbeing support and resources, including our 24/7, confidential Employee Assistance Programme for you and your family.
  • A great holiday package.

About The Company

Be part of something special. Join our team at Booker Group.

Booker Group is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses across the country.

Our business is incredibly diverse, requiring a wide range of skills to deliver exceptional service to our customers.

Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*.