Customer Service Representative

1 month ago


Tunbridge Wells, Kent, United Kingdom 4Leisure Recruitment Full time
Customer Service Advisor

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting our membership sales.

About the Role

This is a part-time opportunity, with a minimum of 20 hours per week required. You will be working in a fast-paced environment, interacting with customers, and promoting our membership sales. You will also be responsible for scheduling appointments, providing customers with the best massage service advice, and promoting our internal upgrades.

Key Responsibilities
  • Provide exceptional customer service and promote membership sales through face-to-face discussions, follow-up sales calls, and generating new clientele through member referrals.
  • Create an excellent experience for members and guests through a friendly and helpful attitude.
  • Schedule appointments over the phone, via email, and in person.
  • Provide customers with the best massage service advice to fit their needs and match them to the right therapist during pre-treatment discussions.
  • Promote our internal upgrades, such as hot stones, scalp massage, aromatherapy, or 'fantastic foot treatment'.
  • Answer customer questions and concerns with urgency, care, and sincerity.
  • Occasionally participate in promotional activities, both on-site and off-site locally.
Requirements
  • Must be customer service-oriented and able to communicate effectively with customers, colleagues, and management.
  • Must be eligible to work in the UK and fluent in English, spoken and written.
What We Offer

We offer a competitive salary, commission, and annual bonuses. You will also have access to a team bonus scheme, a great team environment, and the chance to be part of an exciting new concept developing in the UK. Additionally, you will receive free monthly employee massages, plus discounted family and partner rates.



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