Customer Quality Assurance Specialist
1 week ago
We are seeking a highly skilled Cash Salary £45,000 - £55,000 per annum (dependent on experience) Customer Quality Engineer to join our team. As a key member of the Quality department, you will play a pivotal role in identifying, addressing, and implementing solutions for customer-related issues.
About the Role:
- Act as the primary point of contact for customer issues, managing the process from complaint logging to investigation and resolution.
- Work collaboratively with internal stakeholders to implement system enhancements and on-site solutions.
- Generate detailed investigation reports and liaise with customers to understand their needs and expectations fully.
- Provide monthly reports on customer complaints and issues, identifying trends and improvements.
- Encourage a team environment that promotes learning, development, and openness to change, while contributing to the continuous improvement culture.
The Ideal Candidate:
- Must have a strong problem-solving mindset and a passion for delivering customer-focused solutions.
- Will thrive in a team-oriented environment and have a proven track record in quality engineering within a manufacturing environment.
- Proficiency and ideally qualification in electrical and/or mechanical engineering.
- Experience with Lean Six Sigma, Root Cause Analysis, and 8D reporting.
- Strong written and verbal communication skills with the ability to present complex information clearly.
- A proactive attitude towards resolving issues and providing effective solutions for customers and internal stakeholders.
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