Customer Quality Assurance Specialist

1 week ago


OX Towersey Oxfordshire, United Kingdom CV-Library Full time
Job Description

We are seeking a highly skilled Cash Salary £45,000 - £55,000 per annum (dependent on experience) Customer Quality Engineer to join our team. As a key member of the Quality department, you will play a pivotal role in identifying, addressing, and implementing solutions for customer-related issues.

About the Role:

  • Act as the primary point of contact for customer issues, managing the process from complaint logging to investigation and resolution.
  • Work collaboratively with internal stakeholders to implement system enhancements and on-site solutions.
  • Generate detailed investigation reports and liaise with customers to understand their needs and expectations fully.
  • Provide monthly reports on customer complaints and issues, identifying trends and improvements.
  • Encourage a team environment that promotes learning, development, and openness to change, while contributing to the continuous improvement culture.

The Ideal Candidate:

  • Must have a strong problem-solving mindset and a passion for delivering customer-focused solutions.
  • Will thrive in a team-oriented environment and have a proven track record in quality engineering within a manufacturing environment.
  • Proficiency and ideally qualification in electrical and/or mechanical engineering.
  • Experience with Lean Six Sigma, Root Cause Analysis, and 8D reporting.
  • Strong written and verbal communication skills with the ability to present complex information clearly.
  • A proactive attitude towards resolving issues and providing effective solutions for customers and internal stakeholders.


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