Quality and Customer Satisfaction Manager
2 weeks ago
We are looking for an experienced Pension & Benefits Package: Contributory Pension Scheme, Life Insurance, Annual Leave, and Flexible Working Hours Quality and Customer Satisfaction Manager to join our team. The ideal candidate will be responsible for identifying, addressing, and implementing solutions for customer-related issues.
Main Responsibilities:
- Manage customer complaints and issues from start to finish.
- Work closely with internal stakeholders to develop and implement system enhancements and on-site solutions.
- Conduct thorough investigations into customer complaints and provide recommendations for improvement.
- Develop and maintain relationships with customers to ensure ongoing satisfaction.
- Identify and implement opportunities for continuous improvement within the team and organisation.
Requirements:
- Proven track record in quality engineering within a manufacturing environment.
- Excellent problem-solving skills with a focus on delivering customer-focused solutions.
- Strong written and verbal communication skills with the ability to present complex information clearly.
- Ability to work effectively in a team-oriented environment.
- Relevant qualifications in electrical and/or mechanical engineering.
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