Technical Support Specialist
2 months ago
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. Provide technical support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy. Please note, to apply for this Technical Support Specialist position you must be based in the UK and have the legal right to work in UK.
This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU.
Requirements for Technical Support Specialist
Proficiency in technical software and firmware, with a strong level of expertise.
Previous experience working with Linux and in a telco/telephony environment is highly desirable
Responsibilities as Technical Support Specialist
Develop configurations for VoCoVo solutions to meet customer orders.
Provide technical support to customers via phone, email, and tickets.
Communicate product quality and improvement measures to the Research and Development team.
Offer technical out-of-hours support for critical business situations.
25 Days Holiday + Bank Holidays (increases with years of service)
Option to Buy or Sell 5 days holiday each year
Sick Pay - 8 weeks full pay, 4 weeks half pay
Life Assurance - (4 times basic pay)
Private Medical Insurance
Employee Assistance Programmes (EAP)
Cycle2Work Scheme
Electric Car Green Salary Sacrifice Scheme
Child Care Scheme
Training & Development
Company Organised Events
Pension (Royal London Group) 5% Employer Contribution Matched
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