Club Head of Membership Team Lead
14 hours ago
Estimated Salary: $60,000 - $70,000 per year
The Club Head of Membership Team Lead plays a leadership role in managing the membership team and driving the success of our membership community. This position offers a dynamic opportunity for individuals looking to develop their leadership skills and enhance their expertise in membership management and customer service.
Key Responsibilities:
- Team Leadership: Manage and lead the membership team to achieve goals and objectives.
- Membership Database Management: Ensure all membership records are up-to-date and accurate, providing timely and efficient access to information.
- Customer Service: Provide assistance to members via phone and email, addressing inquiries and resolving issues in a professional and courteous manner.
- Communication Collaboration: Work closely with the Communications team to produce effective email communication with members, ensuring the relevant website content is up to date and reflects the organisation's global membership community.
- Effective Communication: Demonstrate strong phone etiquette and communication skills, both written and verbal, to effectively engage with members and stakeholders.
This role requires a high level of leadership, excellent communication skills and the ability to work collaboratively as part of a team.
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Global Membership Development Manager
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