Club Head of Membership Team Lead

14 hours ago


SouthendonSea, Southend-on-Sea, United Kingdom CV-Library Full time
Job Title: Club Head of Membership Team Lead
Estimated Salary: $60,000 - $70,000 per year

The Club Head of Membership Team Lead plays a leadership role in managing the membership team and driving the success of our membership community. This position offers a dynamic opportunity for individuals looking to develop their leadership skills and enhance their expertise in membership management and customer service.

Key Responsibilities:
  • Team Leadership: Manage and lead the membership team to achieve goals and objectives.
  • Membership Database Management: Ensure all membership records are up-to-date and accurate, providing timely and efficient access to information.
  • Customer Service: Provide assistance to members via phone and email, addressing inquiries and resolving issues in a professional and courteous manner.
  • Communication Collaboration: Work closely with the Communications team to produce effective email communication with members, ensuring the relevant website content is up to date and reflects the organisation's global membership community.
  • Effective Communication: Demonstrate strong phone etiquette and communication skills, both written and verbal, to effectively engage with members and stakeholders.


This role requires a high level of leadership, excellent communication skills and the ability to work collaboratively as part of a team.

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