Digital Transformation Specialist

3 weeks ago


Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time
Job Description

Optimisation Specialist – Connected Car

TLP Consultancy Ltd is seeking a highly skilled Optimisation Specialist to join our team. As a key member of our Connected Services team, you will be responsible for delivering projects that drive business growth and customer satisfaction.

Key Responsibilities:

  • Lead the development and implementation of National Marketing and Sales Centre User Acceptance Testing, ensuring seamless integration of new Connected Services in the App.
  • Analyse data and insights to measure performance and provide customer-centric recommendations to support future phases of Connected Services.
  • Collaborate with senior management and operational teams to provide regular and ad-hoc reporting on Connected Services metrics.
  • Support data access requests from across the business and coordinate Operating Standards results.
  • Develop and maintain training assets on Connected Services topics, ensuring up-to-date knowledge for the Network and Customer & Network Support teams.

Requirements:

  • Strong customer focus and analytical mindset.
  • Proven project management skills with experience in managing multiple projects with different timelines.
  • Excellent communication and stakeholder management skills.
  • Experience with 'go-to-market' strategies and proficiency in Excel, PowerPoint, and Power BI.

About Us:

TLP Consultancy Ltd is a leading global automotive company, committed to delivering innovative solutions that drive business growth and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for career growth and development.



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