Customer Support Specialist
4 weeks ago
We are seeking a highly skilled and empathetic Customer Support Administrator to join our team at Intrum. As a key member of our customer support team, you will play a vital role in providing exceptional service to our customers, ensuring their financial needs are met, and resolving any issues that may arise.
Key Responsibilities- Provide tailored financial solutions to customers experiencing financial difficulty, including affordable repayment plans and accurate administration of customer files.
- Manage a diverse range of customer accounts, including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone, investigating customer debt and providing personalized support.
- Deliver exceptional customer service by being transparent, empathetic, and solution-focused, ensuring genuine financial hardship cases are handled in accordance with company procedures and regulations.
- Work 40 hours per week, Monday to Friday, with flexible hybrid working arrangements, including office-based and remote work.
- A passion for delivering exceptional customer service and a genuine interest in helping people overcome financial challenges.
- Administration/Customer Service experience, with excellent communication skills and the ability to work with diverse customer needs.
- Excellent typing skills and ability to use different systems to accurately reflect conversations and outcomes.
- Resilience and ability to handle sensitive and challenging conversations, including complaints, with a positive attitude.
- Good numeracy and English literacy skills to communicate complex financial information clearly and effectively.
- A competitive starting base salary of £25,066, 33 days holiday, and access to a contributory workplace pension scheme.
- Structured and continuous training, weekly coaching for personal development, and employee recognition programs to support career growth.
- Access to private medical insurance, life assurance, and other benefits, including discounts on gym memberships and cycle to work schemes.
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Customer Support Specialist
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Glasgow, Glasgow City, United Kingdom Intrum Justitia Full timeCustomer Support SpecialistJoin our team as a Customer Support Specialist and play a vital role in providing exceptional customer service to our clients. As a key member of our customer support team, you will be responsible for resolving customer queries and concerns in a timely and professional manner.Key Responsibilities:Provide personalized support to...
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Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Intrum Full timeAbout the RoleWe're seeking a talented Customer Support Specialist to join our team at Intrum. As a key member of our customer support team, you will play a vital role in providing exceptional service to our customers, helping them navigate financial difficulties and find tailored solutions to their queries.Key Responsibilities Provide personalized support...
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Sales Assistant
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Customer Support Specialist
3 weeks ago
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Academic Support Specialist
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Academic Support Specialist
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Glasgow, Glasgow City, United Kingdom Randstad Student Support Full timeEmpower University Students to ThriveRandstad Student Support is seeking dedicated Specialist Mentors to assist students with disabilities or mental health conditions in Glasgow. As a Specialist Mentor, you will provide personalized support to help students overcome academic challenges and achieve success.Key Responsibilities:Help students develop...
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Academic Support Specialist
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Academic Support Specialist
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Academic Support Specialist
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Academic Support Specialist
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Academic Support Specialist
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Autism Support Specialist
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Academic Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Randstad Student Support Full timeRole OverviewRandstad Student Support is seeking an experienced Academic Support Specialist to provide personalized learning support to students with specific learning difficulties (SpLDs) in Glasgow.This hybrid role requires flexibility for both in-person and online sessions, tailored to student preferences.Key ResponsibilitiesDeveloping individual learning...
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Academic Support Specialist
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Glasgow, Glasgow City, United Kingdom Randstad Student Support Full timeEmpower University Students to ThriveRandstad Student Support is seeking dedicated professionals to assist students with disabilities or mental health conditions in Glasgow. As a Specialist Mentor, you will provide personalized support to help students overcome academic challenges and achieve success.Key Responsibilities:Help students develop organization...
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Customer Support Service Specialist
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Customer Support Service Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom SaluteMyJob Full timeJob SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at SaluteMyJob. As a key member of our IT support team, you will be responsible for providing exceptional support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide on-site support to clients to resolve IT...
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Specialist Autism Mentor
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