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Contact Centre Operations Manager
2 months ago
Gleeson Recruitment Group is seeking a highly skilled Contact Centre Analyst to join our client's team. As a key member of the resource planning team, you will play a crucial role in ensuring the efficient delivery of services to the company's operations.
Key Responsibilities:- Develop and implement effective resource planning strategies, including forecasting and scheduling of work.
- Lead and manage the resource planning team to deliver high-quality services to the company's operations.
- Collaborate with the company's operations to understand their resource requirements and ensure the resource planning team meets these needs.
- Design and implement processes and procedures to improve the efficiency and effectiveness of the department.
- Significant experience in resource planning, including forecasting and scheduling of work.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to identify and address issues in a timely and effective manner.
- Generous pension scheme.
- Private health insurance.
- Life assurance.
- 25 days holiday (plus bank holidays).
Gleeson Recruitment Group is an inclusive employer and welcomes applicants from diverse backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
