Automotive Centre Leadership Role

1 month ago


West Midlands Combined Authority, United Kingdom Halfords Group PLC Full time

About the Role:

We are seeking an experienced Centre Manager to lead our Autocentre teams in delivering exceptional customer experiences and driving business performance.

Key Responsibilities:

  • Support local centres and lead in-centre teams to achieve commercial excellence and customer satisfaction.
  • Drive a culture focused on customer experience and satisfaction, ensuring a professional and engaging environment for customers and team members.
  • Manage financial performance and optimize profit, providing coaching and training to team members to achieve amazing results.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention, while maintaining a safe and compliant work environment.

What We Offer:

  • Opportunities for career progression and training schemes.
  • Discounts on various products and services.
  • Financial planning support and access to a pension scheme.
  • A supportive and collaborative work environment.

Requirements:

  • Fantastic leadership and team management skills within the automotive or similar industry.
  • Experience delivering high customer satisfaction and displaying effective management.
  • Engaging and motivational coaching-based approach to team development and able to provide in-the-moment training.
  • Strong financial acumen with experience of managing P&L and optimizing profit.

About Us:

Halfords Group PLC is the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. We are committed to delivering exceptional customer experiences and driving business performance through our Autocentre teams.



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