Technical Support Specialist
3 weeks ago
About the Role
Kurt Geiger is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert technical support and service to KG colleagues and teams across the Retail estate, Head Office, and Warehouse.
Key Responsibilities
- Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined.
- Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded.
- Work closely with third-party suppliers and service providers to promptly resolve incidents and requests.
- Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
- Process starters, leavers, and amendments promptly and within SLA where defined
- Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
Requirements
- Exposure in the IT industry within a similar role
- Sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/ Office 365, Azure Virtual Desktop
- Windows imaging and deployment
- Basic understanding of Cisco Meraki MDM platform and SDWAN
- Understanding basic Networking TCP IP/ UDP, DNS, VPNs, VLANs
- Android and Apple mobile devices deployment
- Understanding of EPOS technology/ PEDs/PDQs/Tills - advantageous if experienced with SaaS POS solutions.
- PCI / P2PE - advantageous but not essential
- Jamf Experience is essential.
- A driving License is advantageous but not essential.
- Understanding of Windows servers and AWS
- Great customer service to support the business.
Our Culture
We're an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do.Our hybrid working model offers employees the flexibility to be productive and our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.
Benefits
- Competitive basic salary
- Pension and life assurance
- Gym Discounts
- Retailtrust support
- Enviable discounts
- Harrods Discount
- Monthly half day Friday's
- Summer Hours
- Sample Sales
- And so much more
-
Sourcing Specialist
3 weeks ago
Farringdon, Greater London, United Kingdom Kurt Geiger Full timeJob Title: Sourcing SpecialistKurt Geiger is seeking a skilled Sourcing Specialist to join our Sourcing and Quality Team. As a key member of our team, you will assist with sourcing, compliance, quality, and supplier management.Responsibilities:Support the Sourcing Team in maintaining accurate records and data regarding supplier quality issues.Collaborate...
-
Footwear Development Specialist
4 weeks ago
Farringdon, Greater London, United Kingdom Kurt Geiger Full timeAbout UsKurt Geiger is a leading luxury footwear and accessories brand that values kindness, diversity, and creativity. We empower our talent to be confident and true to themselves, the London way.As a Footwear Technologist, you will play a crucial role in our sourcing and manufacturing processes. Your expertise in premium women's footwear and leather goods...
-
Footwear Development Specialist
4 weeks ago
Farringdon, Greater London, United Kingdom Kurt Geiger Full timeAbout UsKurt Geiger is a leading luxury footwear and accessories brand that values kindness, diversity, and creativity. We empower our talent to be confident and true to themselves, inspired by the energy and spirit of London.We are seeking an experienced Footwear Technologist to join our team. The ideal candidate will have a background in manufacturing and...
-
Sourcing and Quality Specialist
4 weeks ago
Farringdon, Greater London, United Kingdom Kurt Geiger Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Sourcing and Quality Specialist to join our Sourcing and Quality Team at Kurt Geiger. As a key member of the team, you will play a crucial role in ensuring the quality and compliance of our products.Key ResponsibilitiesSupport the Sourcing Team in maintaining data regarding supplier quality...
-
Senior Conversion Rate Optimisation Specialist
4 weeks ago
Farringdon, Greater London, United Kingdom Conversion Full timeAbout ConversionConversion is a pioneering agency at the forefront of conversion rate optimisation (CRO) and testing. Our team of specialists and generalists work together to help clients better understand their customers and translate this insight into action.We believe that testing is not just about changing button colours, but about creating a testing...
-
Creative Footwear Design Specialist
4 weeks ago
Farringdon, Greater London, United Kingdom Kurt Geiger Full timeAbout the RoleWe are seeking a talented Junior Footwear Designer to join our team at Kurt Geiger. As a Junior Footwear Designer, you will be responsible for creating high-quality designs for our footwear products.Key Responsibilities:Develop and design new footwear products that meet the brand's aesthetic and quality standards.Collaborate with the design...
-
Senior Conversion Rate Optimisation Specialist
4 weeks ago
Farringdon, Greater London, United Kingdom Conversion Full timeAbout ConversionConversion is a pioneering agency at the forefront of conversion rate optimisation (CRO) and testing. Our mission is to empower businesses to create an unfair competitive advantage through data-driven insights and strategic experimentation.We believe that testing is not just about changing button colours, but about creating a testing...
-
Cloud Infrastructure Engineer
1 month ago
Farringdon, Greater London, United Kingdom Kurt Geiger Full timeAbout the RoleWe are seeking a highly skilled Cloud Infrastructure Engineer to join our technology team. As a key member of our team, you will be responsible for securing our customer-facing web applications and services.Key ResponsibilitiesDesign and implement secure cloud infrastructure using AWSDevelop and maintain Linux-based systems and...
-
Health and Safety Professional
3 weeks ago
Farringdon, Greater London, United Kingdom Brandon James Full timeAbout the RoleWe are seeking a highly experienced Health and Safety & Fire Consultant to join our team at Brandon James. As a key member of our Health Safety and Fire Team, you will lead diverse and impactful projects across various premises.The ideal candidate will have extensive experience in a Health & Safety and Fire role under an established management...
-
Sales and Business Development Professional
3 weeks ago
Farringdon, Greater London, United Kingdom Hunter Hughes Full timeJob Title: Workplace Furniture Sales SpecialistWe are seeking an ambitious sales professional to join our team at Hunter Hughes. As a Workplace Furniture Sales Specialist, you will be responsible for growing dealer sales through existing and target companies, building relationships at all key levels within the dealership, and introducing other members of the...
-
Software Quality Assurance Specialist
1 month ago
Farringdon, Greater London, United Kingdom Brixton Blog - Big Smoke Full timeThe role of Test Analyst at Brixton Blog - Big Smoke is a unique opportunity for an IT professional with a passion for testing and software quality to make a difference in the fight against climate change.The successful candidate will be responsible for:Improving the quality of software delivered to our business users and clients.Collaborating with the...
-
Professional Tester
2 weeks ago
Farringdon, Greater London, United Kingdom Brixton Blog - Big Smoke Full timeThe ideal candidate will be responsible for ensuring the highest quality of our software deliverables to our business users and clients. This varied role involves collaborating with our development and business teams to determine testing strategies, planning and executing delivery testing of software developed by our partner organisations, and planning and...
-
Footwear Technologist
13 hours ago
Farringdon, Greater London, United Kingdom Kurt Geiger Full timeAbout UsKurt Geiger is a leading luxury footwear and accessories brand powered by kindness. We strive for innovation and progress, embracing a fast-paced and dynamic work environment where no two days are the same.Job DescriptionWe're seeking an experienced Footwear Technologist to join our team. The ideal candidate will have a background in manufacturing...
-
Senior Conversion Rate Optimisation Specialist
4 weeks ago
Farringdon, Greater London, United Kingdom Conversion Full timeAbout ConversionWe're a leading conversion rate optimisation agency in the UK, dedicated to helping our clients achieve their goals through data-driven strategies. Our team of experts uses a combination of quantitative and qualitative research to identify areas for improvement and develop effective solutions.As a key member of our team, you'll be responsible...
-
Senior Footwear Designer
3 weeks ago
Farringdon, Greater London, United Kingdom Kurt Geiger Full timeJob SummaryWe are seeking a highly skilled and creative Footwear Designer to join our team at Kurt Geiger. As a key member of our design team, you will be responsible for designing mens footwear that meets the highest standards of quality and style.Key ResponsibilitiesDesign and develop new mens footwear products that are in line with the Kurt Geiger brand...
-
Luxury Footwear Creative
3 days ago
Farringdon, Greater London, United Kingdom Kurt Geiger Full timeAbout UsKurt Geiger is an inclusive, creative footwear and accessories brand that thrives on kindness. Our talent is empowered to be confident and true to themselves, embodying the London spirit. Inspired by the city's energy and diversity, we've been crafting authentic designs from our London headquarters for over fifty years.We Are One: For Love | For...
-
Fashion Footwear Designer
4 weeks ago
Farringdon, Greater London, United Kingdom Kurt Geiger Full timeAbout the RoleWe are seeking a highly skilled Fashion Footwear Designer to join our team at Kurt Geiger. As a key member of our design team, you will be responsible for designing high-quality, fashion-forward mens footwear that meets the brand's aesthetic and quality standards.Key Responsibilities:Design and develop new mens footwear collections that align...
-
Data Solutions Project Lead
13 hours ago
Farringdon Without, Greater London, United Kingdom Experis Full timeJob DescriptionThe Data Solutions Project Lead will be responsible for delivering complex data solutions to clients. The ideal candidate will have experience leading cross-functional teams and managing project lifecycles.About the RoleThis is a contract role, with 80% remote working and 20% office based in Holborn or Working. The successful candidate will be...
-
Junior Footwear Designer- Mens Shoes
3 months ago
Farringdon, UK, Central London, United Kingdom Kurt Geiger Full timeDescriptionKurt Geiger | About UsWe are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team...
-
Junior Footwear Designer
1 month ago
Farringdon, UK, Central London, United Kingdom Kurt Geiger Full timeDescriptionKurt Geiger | About UsWe are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team...