Pensions Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Aon Full time

Pensions Support Specialist Job Description

We are seeking a highly skilled Pensions Support Specialist to join our Client Solutions team in Birmingham. As a Pensions Support Specialist, you will play a critical role in delivering solutions to our existing Pensions Administration clients.

Key Responsibilities:

  • Produce and analyze data, reports as required for internal and external clients and requirements
  • Identify solutions to resolve data queries
  • Plan, prioritize, and deliver assigned project activities for each client, including reporting and additional information required for client meetings
  • Review project tracker and ensure all daily, monthly, and annual processes are completed
  • Participate actively in client catch-up calls and meetings as appropriate
  • Highlight risks and errors to relevant parties as soon as possible, following risk management processes
  • Highlight areas of improvement in the team to increase effectiveness
  • Communicate with relevant parties using the appropriate means and language, including attending internal meetings/calls where required
  • Build strong relationships with client teams, client representatives, and third-party providers
  • Achieve team and individual targets, KPIs, SLAs, quality targets
  • Contribute to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues)
  • Maintain required technical knowledge and behavioral standards, especially all regulatory and statutory requirements
  • Have an awareness of the proportion of time spent on chargeable activities
  • Review the mailbox and work allocation tool and adhere to the timescales set for all tasks
  • Follow processes and update controls
  • Be responsible for personal compliance with Aon's project management and approval procedures

What Sets This Opportunity Apart:

This role offers a unique blend of office-based and home working, allowing you to enjoy the best of both worlds. You will work alongside a well-established team of twenty data analysts with a wealth of pensions knowledge, ranging from three months to twenty plus years. You will initially work alongside a mentor, ensuring that you are well supported and enabled to reach your full potential.

Requirements:

  • Proficient with Microsoft Excel – intermediate to Advanced Excel skills
  • Proficiency with MS Office applications
  • Excellent communication skills, both verbal and written
  • Excellent attention to detail and ongoing commitment to provide ongoing quality
  • Experience of working in the Pensions service industry is desirable but not essential

How We Support Our Colleagues:

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two 'Global Wellbeing Days' each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working.

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