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Senior Customer Experience Specialist
2 months ago
We are seeking a highly skilled and experienced Senior Customer Service Advisor to join our team at Koin Limited. As a Senior Customer Service Advisor, you will play a critical role in ensuring our customers receive the best possible experience.
Key Responsibilities:- Respond to customer inquiries and provide timely, accurate, and helpful information.
- Manage and optimize AI performance to ensure the highest level of customer satisfaction.
- Handle escalated customer inquiries and ensure timely resolution.
- Drive 5-star reviews by providing exceptional customer service and exceeding customer expectations.
- Monitor customer feedback and proactively identify opportunities to enhance the customer experience.
- Collaborate with the Product Development team to understand product updates and customer expectations.
- Work closely with the Marketing and Operations teams to ensure seamless customer experience across all regions.
- Experience in customer support or related fields.
- Experience in team management and delegation.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks.
- Assertive with a commitment to high standards.
- Positive, upbeat, and adaptable attitude.
- Interest in AI and innovative technology.
We offer a comprehensive benefits package, including a newly refurbished HQ, state-of-the-art technology, and opportunities for professional growth and progression. If you are passionate about delivering exceptional customer service and leveraging AI technology to enhance the customer experience, we encourage you to apply.
