Head of Platform Engineering

4 weeks ago

London, Greater London, United Kingdom InterQuest Group Full time
Job Title: Head of Platform Engineering

We are seeking an experienced and dynamic leader to join our technology organization as the Head of Platform Engineering. In this role, you will lead the development and optimization of key application platforms, building and managing a high-performing platform engineering team responsible for defining and executing the platform strategy to support digital services and align application solutions with our business goals.

Key Responsibilities:
  • Lead the development and optimization of key application platforms
  • Build and manage a high-performing platform engineering team
  • Define and execute the platform strategy to support digital services
  • Collaborate with business sponsors and operational leaders to gather requirements and ensure the delivery of platform solutions
  • Oversee the design, development, and implementation of secure, reliable, and scalable platforms for customer-facing applications and shared service automation
  • Establish platform architecture best practices, ensuring that systems are robust, secure, and easily integrated with other digital and enterprise applications
  • Ensure smooth operations through effective platform monitoring, incident response, and continuous improvement efforts
Requirements:
  • Proven leadership experience in platform engineering, particularly with customer engagement technologies and enterprise-level platforms like ServiceNow and low-code workflow automation tools
  • Deep understanding of digital platform architecture, microservices, API integrations, cloud-based platforms (AWS, Azure), and modern development tools
  • Strong problem-solving and communication skills, with the ability to present complex ideas to both technical and non-technical stakeholders
Preferred Qualifications:
  • Experience with customer engagement platforms such as AI chatbots, call center solutions, eCommerce systems, and a familiarity with ITSM frameworks and digital security best practices

This is an excellent opportunity to lead an innovative team and drive the strategic growth of our platform engineering capabilities. If you are passionate about delivering impactful, scalable, and secure digital platforms, we encourage you to apply.

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