Customer Service Representative

4 weeks ago


ChesterleStreet, Durham, United Kingdom Olleco Full time
Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our team at Olleco, a leading recycling and renewable energy company. As a Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences, working closely with operational departments to ensure seamless communication and collaboration.

Key Responsibilities:
  • Provide top-notch customer service through phone-based interactions, resolving issues and answering queries in a professional and courteous manner.
  • Work collaboratively with the operations team to optimize service delivery, ensuring efficiency and effectiveness in all customer interactions.
  • Identify and capitalize on opportunities to grow the business, acquiring new customers and driving revenue growth through commission-based sales.
  • Proactively manage customer accounts, anticipating and resolving potential issues in creative and responsive ways.
Requirements:
  • Previous experience in a customer service or sales role, preferably phone-based, but not essential.
  • Strong computer and phone system skills, with the ability to follow and understand set processes.
  • Excellent written and verbal communication skills, with a focus on building rapport with customers.
  • Ability to work in a fast-paced office environment, with a strong attention to detail and organizational skills.
  • GCSEs in English and Maths at grade C/4 or equivalent.
About Olleco:

As a valued member of our team, you will have the opportunity to contribute to our health and safety culture, while helping us maintain our reputation for operational excellence. With over 1,000 colleagues across multiple sites nationwide, Olleco offers stability and opportunities for career development in a diverse and inclusive environment.



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