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Knowledge Base Content Specialist

2 months ago

London, Greater London, United Kingdom Rewardgateway Full time
About this Role

We are seeking an experienced Content Developer to join our team at Reward Gateway. As a Content Developer, you will play a key role in creating high-quality content for our knowledge base, helping our customers get the most out of our platform. You will work closely with our technical writing team to identify knowledge gaps and develop effective content to fill them.

Key Responsibilities:

  • Collaborate with the technical writing team to identify knowledge gaps and develop content to fill them
  • Measure the performance of content and optimize it as required
  • Work with product and technical teams to write content, process flows, and instructions on key features
  • Be an advocate for our knowledge base, promoting it internally as the go-to resource for knowledge on our platform and products
  • Help to review existing content and optimize it to drive engagement
  • Write accurate, well-organized, consistent, and highly effective content for new and updated features of our service in various formats (flow charts, tutorials, videos, etc.)
  • Prepare how-to guides, instructional content for our releases, updates, and specific feature sets
  • Create content for our customer support team
  • Collaborate with technical writers and customer support representatives to ensure customers receive the best possible support
  • Develop and maintain a high level of product knowledge about the Reward Gateway platform, associated modules, and partner products

Requirements:

  • 1-2 years of experience in technical content development or a similar role
  • Proven understanding of technical writing tools and software
  • Proactive problem-solving skills
  • Fluent/native English with strong written and verbal communication skills
  • Experience and interest in producing multi-form communications for tech/SAAS products
  • A Bachelor's Degree in a relevant field (or equivalent experience)
  • Previous experience working across multiple teams (e.g., training, engineering, account management, success teams, & third parties)
  • High attention to detail, with an analytical approach to measure success and impact of internal communications
  • Strong organizational skills and the ability to work on multiple projects simultaneously

What We Offer:

  • A flexible holiday plan of up to 40 days per year
  • £400 a year Wellbeing Allowance
  • Substantial bonus payments for life events (pet adoption, wedding/civil ceremony, new family, retirement)
  • Employee, friends, and family discounts across 1200+ retail, hospitality, and lifestyle brands