Knowledge Management Specialist
1 week ago
**Job Role:** Knowledge Management Specialist
At Netwrix Corporation, we are committed to simplicity and innovation, making cybersecurity both accessible and effective for all organizations. We are seeking a seasoned documentation expert with strong leadership skills and an IT background to join our team as a Knowledge Management Specialist.
Responsibilities:
- Develop and maintain high-quality, up-to-date content for the internal knowledge wiki and public knowledge base.
- Partner with the technical documentation team to align content with current product offerings and enhance help center resources.
- Liaise between support, engineering, product management, and other experts to gather, synthesize, and translate complex technical information into clear, actionable content.
- Communicate with Subject Matter Experts (SMEs) to ensure quality control for all knowledge base content.
Requirements:
- Strong editing, proofreading, and content development skills, with an excellent command of the English language.
- Familiarity with Windows system administration and technical documentation processes.
- Experience using Salesforce knowledge management tools and other content management systems.
- Background in customer service, training, or technical education, with a demonstrated ability to write content that reduces support inquiries.
Benefits:
- Estimated salary: $80,000 - $105,000 per year.
- We offer a range of benefits, including Additional paid day off at your birthday; Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises); Challenging projects and opportunities for Career Advancement; Casual and Innovative Upbeat Work Environment.
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