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Front Desk Associate

1 month ago

SouthendonSea, Southend-on-Sea, United Kingdom Aimbridge Hospitality Full time

About Aimbridge Hospitality

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world.

We work with big brands such as Hilton, Accor, Marriott, and IHG as well as small independent hotels and everything in between.

What We Offer

  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme
  • Career and lifestyle breaks – Allowing you to take time off for key life events.
  • Volunteer days – Up to two days per year to support a charity of your choice
  • Staff meals on duty
  • Paid breaks
  • Starting salary above national minimum wage
  • Flexible working opportunities

A Day in the Life

As a Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check-in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations, and all health and safety legislation.

Based in the Holiday Inn Southend, you will be part of a family of passionate people who know that being the best doesn't always mean working around the clock. Located next to London Southend Airport, Holiday Inn Southend boasts 129 modern bedrooms, conference & events facilities, and '1935' our Rooftop restaurant and bar.

What We Need from You

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.