Customer Service and Data Apprenticeship Specialist
22 hours ago
Are you looking for a career in data and customer support?
We are seeking a skilled Apprentice in Data and Customer Support to join our team at Gradwell Communications in Bath, BA1.
The successful candidate will be completing their L3 Data Technician Apprenticeship via Remit Training.
In this role, you will be responsible for providing exceptional customer service and support to both internal and external customers, while ensuring that all data is accurate and up-to-date.
Your key responsibilities will include:
- Responding to customer inquiries in a professional and friendly manner
- Handling customer cases and updating case details accurately
- Ensuring all account and contact details are linked to the case for thorough record-keeping
- Collecting and formatting data from daily calls for presentation and analysis by others
- Presenting data for review on a weekly basis
- Liaising with internal stakeholders and other departments
You will also have the opportunity to develop your skills in problem-solving, communication, and teamwork, as well as gaining experience in data management and analysis.
This is an excellent opportunity for someone who is eager to learn and grow in their career, and who is passionate about delivering exceptional customer service.
In return, we offer a competitive salary of £25,000 per annum, which is commensurate with industry standards for a similar position in the area. We also provide comprehensive training and development opportunities, as well as a supportive and collaborative work environment.
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