Operations Service Delivery Manager
2 days ago
We are seeking an experienced Service Delivery Manager to oversee the delivery of services to clients, ensuring that Proserv provides first-class customer service while continually assessing and enhancing the quality of its products and services.
You will lead a team of Service Project Engineers (SPE), manage budgets, monitor project progress, and facilitate effective communication across departments to promote continuous improvement and operational excellence.
Key Responsibilities:- Lead and manage multiple service projects, ensuring timely delivery of equipment and documentation.
- Develop and maintain project timelines, resource plans, and budgets.
- Oversee the creation of work packs, documentation, and reports throughout the project lifecycle, ensuring alignment with project scope and client requirements.
- Supervise SPE, ensuring that all team members, subcontractors, and vendors effectively deliver their scope of work.
- Monitor project progress, providing regular updates to clients and internal stakeholders.
- Identify and assess changes to project scope, discussing potential impacts with clients and formalizing necessary adjustments.
- HNC or NVQ/SVQ Level 3 qualified in one of the following disciplines of Mechanical, Civil or equivalent.
- Proven experience in a position Service Project Engineer (or equivalent).
- Proficient in Microsoft Word, Excel and Access.
- Proven experience of leading projects.
We offer a competitive starting salary (£60,000 - £80,000 per annum) with an opportunity to advance, which will be dependent on competency starting level. Our Total Reward package includes free cover for private medical, life assurance, income protection, and up to 7.5% contribution to Pension.
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