IT Support Specialist

4 weeks ago


Cardiff, Cardiff, United Kingdom QiStaff Solutions Full time

We are seeking a skilled IT Support Specialist to join our team at QiStaff Solutions. The successful candidate will provide hands-on training, training materials, and documentation for IT applications and equipment to employees, as needed.

Key Responsibilities:

  • Provides weekly reports to the IT Manager regarding workload, open projects, and issues.
  • Schedules bi-annual auditing of all Company issued laptops.
  • Provides maintenance and operation of end-user applications, including the Company email system, backup systems, Company access user account creation, phone system modifications, new user accounts, and PC set-ups.
  • Responsible for upholding network security measures set by Company policies.

Requirements:

  • Bachelor's degree in information technology or a related technical discipline is required.
  • Certification, formal training, experience, or demonstrated competency may be evaluated and considered in lieu of the educational requirements.
  • Must have a working knowledge of network topology and remote access devices.
  • Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved.
  • Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
  • Must have the ability to communicate, both orally and in writing, with internal and external parties.
  • Must have the ability to handle and organize multiple projects and deadlines.
  • Must demonstrate a high degree of attention to quality, details, and correctness.

What We Offer:

  • 25 holidays per year, plus Bank Holidays.
  • Pension Plan.
  • Annual Discretionary Bonus.
  • Fresh fruit at the office.
  • Free Tea, Coffee, and soft drinks.
  • Free on-site parking.


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